Frequently Asked Questions

Dogs - Man’s best friends. They de-stress us, make us laugh and fill our lives with love and loyalty. Marshall’s Pet Zone is a celebration of these amazing animals that give so much and ask for so little!

What is Marshallspetzone.com?

We are one of India's exclusive online stores for doggie products. Our products range from dog food, medicines, toys, bath and skin care products, comfy and trendy dog beds, chic collars and leashes, fashionable dog apparel, to an awesome range of accessories for pets and pet lovers!

We have a huge collection of yummy treats, biscuits, bones and other goodies for the most loved pet.

What is the benefit of buying from Marshallspetzone.com?

Our company philosophy is pretty simple: We want to offer the best possible collection of pet products and deals for our customers. Our endeavor is to ensure that you get the widest possible choice of top rated products at the best possible price anywhere in India combined with best possible service and timely delivery of products at your doorstep.

How do I know my order has been confirmed?

After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id.

How do I check my order status?

We will ship within a week of receiving the order. We will mail you the name of the courier company and the tracking number of your consignment in your registered email address. In case you do not receive a mail from us within 24hrs of placing an order please check your spam folder. Alternatively, you can check the same under View Orders in My Dashboard page, where status option gives you the current status of your order being shipped.

Is it safe to use my Credit Card Online at Marshallspetzone.com?

We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issues in India and we accept Debit cards of all banks issued in India. All your transactions online are protected & secured by the payment gateway our website is integrated with. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.

What if an item is out of stock?

We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will notify you within 2 days and the money will be returned to you in the same mode by which the payment was made (i.e. Credit Card or Cheque) within 10 working days.

Are there any other hidden charges like Octroi or Entry tax?

You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.

How are the products packaged?

Each of the individual products are securely packaged and put into a box. The box is sealed well ensuring a safe delivery to your doorstep.

How long will it take to receive my orders?

For all areas serviced by reputed couriers, the delivery time would be within 3 to 7 business days after dispatch (business days exclude Sundays and other holidays). However items weighing over 2 kilos or high volume may take a couple of days longer to reach. For other areas the products may take 1-2 weeks depending on the location.

Who pays for the shipping charges?

We provide Free Shipping on all Orders of Rs. 500 and above. For Orders below Rs. 500, shipping charges of Rs.50 will apply. However for items booked on Cash on Delivery shipping charges of Rs.50 will apply.

What happens if I am not available at the time of delivery?

Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.

The above said are all in guidance to the Terms of Use of www.marshallspetzone.com